Shipping policy

Thank you for your order! We strive to deliver your custom knife with the utmost care and speed. Below are the details of our shipping policy:

1. Processing Time

   • All custom knife orders are handcrafted to your specifications. Please allow [insert time frame, e.g., 2-4 weeks] for production before your order is shipped.
   • Once your order has been completed, we will process and ship it promptly. You will receive a shipping confirmation email with tracking information once your order is on its way.

2. Shipping Methods & Delivery Time

   • We offer [insert shipping carriers, e.g., UPS, FedEx, USPS] for domestic and international orders.
   • Delivery times vary depending on your location. Domestic shipments typically arrive within [insert estimated time frame, e.g., 3-7 business days] from the shipping date. International orders may take longer, depending on the destination country’s customs processing.

3. Shipping Rates

   • Shipping costs are calculated at checkout based on your location and the shipping method you select.
   • For international shipments, any customs duties or import taxes are the responsibility of the customer. Please check with your local customs office for more information on potential charges.

4. Shipping Address

   • Please ensure that the shipping address provided at checkout is accurate. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
   • If you notice an error in your shipping address, please contact us immediately at charles@mountainbeachknifeco.com.

5. Lost or Damaged Shipments

   • While we take great care to package your custom knife securely, we are not responsible for any damage that occurs during shipping.
   • If your order arrives damaged, please contact the shipping carrier immediately and file a claim.
   • If your package is lost during transit, please contact us, and we will work with the carrier to resolve the issue.

6. International Orders

   • We ship internationally to most countries. However, please be aware that international shipments may be subject to customs delays, additional charges, and taxes, which are beyond our control.
   • Please be aware that customs procedures may delay the delivery of your order.

7. Order Tracking

   • After your order is shipped, you will receive a tracking number via email. Use this number to track your shipment through the carrier’s website.

If you have any questions or concerns regarding shipping, feel free to reach out to us at charles@mountainbeachknifeco.com.